To be known, practiced, owned and energized by all Technology Department members.

1.     We strive to be the very best.  We do the best job we are capable of all the time in every part  of the Town.  We are proud of what we do.

2.     We act quickly to solve staff problems.  We do everything possible to please our customers.

3.     We smile.  We always maintain positive eye contact and use our service vocabulary.  We tell them “Certainly,”   “I will be happy to do so,” and “It will be a pleasure.”

4.     We are friendly, helpful, and courteous.  We treat our customers and our fellow I.T. members as we would like to be treated.

5.     We are ambassadors for our department both at work and at play.  We always speak positively and never make negative comments.

6.     We are trained and knowledgeable.  We attend trainings to ensure our skills are always up-to-date.

7.     We are positive.  We always find a way to get it done.  We never, never give up.

8.     We use proper telephone etiquette.  We always try to answer in three rings and we have a smile in our voice.  If necessary, we always ask if we may place customers on hold.  We eliminate transfer calls whenever possible. 

9.     We are knowledgeable about all I.T. information.  We always recommend services.

10.   We never say no.  We say “I will be pleased to check.”  We suggest  alternatives.  We call our supervisor if we feel we cannot satisfy our customers’  needs.

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