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To be known,
practiced, owned and energized by all Technology
Department members.
1. We strive to
be the very best.
We do the best job
we are capable of all the time in every part of the
Town. We are proud of what we do.
2.
We act quickly to solve staff problems. We
do everything possible to please our customers.
3. We smile.
We
always maintain positive eye contact and use our
service vocabulary. We tell them “Certainly,” “I
will be happy to do so,” and “It will be a
pleasure.”
4. We are
friendly, helpful, and courteous.
We treat our
customers and our fellow I.T. members as we would
like to be treated.
5. We are
ambassadors for our department both at work and at
play.
We always speak
positively and never make negative comments.
6. We are
trained and knowledgeable.
We attend trainings
to ensure our skills are always up-to-date.
7.
We are positive.
We
always find a way to get it done. We never, never
give up.
8. We use proper
telephone etiquette.
We always try to
answer in three rings and we have a smile in our
voice. If necessary, we always ask if we may place
customers on hold. We eliminate transfer calls
whenever possible.
9. We are
knowledgeable about all I.T. information.
We
always recommend services.
10. We never say
no.
We
say “I will be pleased to check.” We suggest
alternatives. We call our supervisor if we feel we
cannot satisfy our
customers’ needs.
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